Shipping Policy

01Overview

This Shipping Policy describes how orders for products sold by Sonia Planet LLC are fulfilled. Because most of our products are sold through third-party marketplaces, shipping is often handled according to the policies of the marketplace where the order was placed.

02Marketplace orders

If you purchased a product from Sonia Planet LLC on a third-party marketplace such as Amazon or Walmart Marketplace, the shipping, fulfillment, delivery timeframes, tracking, and customer-service processes for that order are governed by the policies of that marketplace. Please refer to your order confirmation and the marketplace’s help resources for details specific to your purchase.

03Processing and handling

Where Sonia Planet LLC fulfills an order directly, we aim to process and prepare orders promptly. Estimated processing and delivery windows, where applicable, are shown at the point of purchase.

04Shipping destinations

Availability of shipping destinations depends on the marketplace and listing through which a product is sold. Not all products are available in all regions.

05Delays

Shipping timeframes are estimates and may be affected by factors outside our control, including carrier delays, weather, and marketplace fulfillment schedules.

06Questions

For questions about an order placed on a marketplace, please use that marketplace’s customer-service channels first, as they hold the order details. You may also contact us at info@soniaplanet.com.